Last updated: 20 May 2026
1. About these terms
These terms govern your use of the Shift4 Dine & Venue website (shift4dineandvenue.co.uk, also reachable at shift4venue.co.uk) and any quote, order, installation or support you receive from us. “We”, “us” and “our” mean Shift4 Dine & Venue, based in Wales, United Kingdom. “You” and “your” mean the business or individual using our website or buying from us.
By using the site, requesting a quote, or accepting any service from us, you agree to these terms.
2. Who we are and what we do
Shift4 Dine & Venue is a UK partner and reseller of the Shift4 payments and EPOS stack. We sell, install and support Shift4 card machines (including the Shift4 One), EPOS systems (Shift4 Dine), and multi-zone EPOS platforms (Shift4 Venue). Card processing services are provided by Shift4 Payments (Europe) Ltd or another Shift4 group entity under their own terms, which you will see and accept as part of your merchant onboarding.
3. Quotes, orders and installation
- Any pricing shown on the website (e.g. “£0 upfront”, “£39/month”) is indicative. The final quote we send you, signed by you, is the binding agreement.
- We will visit your site or hold a call to understand how you trade, then send a written quote covering hardware, software, support and any installation work.
- Free on-site installation and staff training are included with standard installations. Where additional cabling, custom integration or out-of-hours work is required, we will quote separately before starting.
- Lead times are typical, not guaranteed. We will let you know if anything is likely to delay installation.
4. Pricing and fees
- The Shift4 One card machine is provided with £0 upfront cost and £0 monthly rental.
- The Shift4 Dine EPOS bundle is £39 per workstation per month at the time of writing. Pricing for additional hardware (KDS, kiosks, CFDs) is quoted on a case-by-case basis.
- Card processing rates are bespoke to your business based on transaction volume, average transaction size and card mix. Rates are confirmed in your merchant agreement with Shift4.
- Where you are charged a monthly fee, this is taken by direct debit on the date specified in your contract.
- Prices may change with notice in line with your merchant agreement.
5. Hardware — ownership, warranty and replacement
- Card machines and EPOS hardware supplied at £0 upfront remain the property of Shift4 (or Shift4 Dine & Venue, where applicable) for the life of your account. They are provided on the basis that you continue to process payments through Shift4.
- We provide a lifetime warranty on hardware against manufacturing defects and normal wear — if a unit fails through no fault of yours, we will repair or replace it at no charge.
- Damage caused by misuse, drops, liquid ingress, modification, theft or third-party repair is not covered. We will provide a quote to repair or replace where this happens.
- If you stop processing through Shift4, you must return all hardware in working condition within 30 days. Where it is not returned, we may charge a reasonable equipment fee equivalent to the replacement cost.
6. Contracts and cancellation
- Your card-processing relationship is with Shift4 and is governed by the merchant agreement you sign with them. Notice periods, minimum terms and cancellation fees (if any) are set out there.
- You can cancel any optional monthly service we provide (e.g. premium support add-ons) by giving us 30 days’ written notice by email.
- We will help you off-board if you choose to leave — including exporting your reporting data and giving you a clean cut-off date — provided your account is in good standing.
7. Your responsibilities
- Keep your hardware in good condition and use it for legitimate business transactions only.
- Keep the contact details, business information and bank details on your account up to date.
- Comply with the Payment Card Industry Data Security Standard (PCI DSS) as applicable to your business — we will help you understand what’s required.
- Pay any fees due on time. Failed direct debits may incur charges and, if persistent, may lead to service suspension.
8. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be excluded under UK law.
Subject to that, our total liability to you for any claim arising out of or in connection with the services we provide is limited to the fees you have paid to us in the twelve months immediately before the event giving rise to the claim. We are not liable for loss of profit, loss of business, loss of goodwill, loss of data, or any indirect or consequential loss.
We are not responsible for payment-processing outages, settlement delays or other matters that are the responsibility of Shift4 or other third parties — though we will help you resolve issues with them where we can.
9. Data and privacy
How we handle your personal information is set out in our Privacy Policy. How this site uses cookies is set out in our Cookie Policy.
10. Intellectual property
The Shift4 Dine & Venue name, logo, website content, photography and copy belong to us or our licensors. “Shift4” and related marks belong to Shift4 Payments, Inc. and its group, used under licence. You may not copy, republish or rebrand our materials without written permission.
11. Complaints
If something has gone wrong, please tell us as soon as possible at enquiries@shift4venue.co.uk or 07944 389958. We aim to acknowledge complaints within two working days and resolve them within 14 days. If we can’t resolve a complaint to your satisfaction, you can escalate to the Financial Ombudsman Service (where it relates to payment services) or the relevant regulator.
12. Changes to these terms
We may update these terms from time to time. The current version is always at this URL with the “Last updated” date at the top. Where a change materially affects your rights, we will let you know directly.
13. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales.
14. Contact
Shift4 Dine & Venue
Email: enquiries@shift4venue.co.uk
Phone: 07944 389958